Privacy Policy


We are a local CHARITY based in GUILDFORD. The following explains how we use your personal information at FURNITURELINK.

Why do we hold personal information?

We keep personal information about you so that we can:

  1. Provide the services you need
  2. Collect Gift aid.
  3. Assess the correct level of benefit for your needs
  4. Give you up to date information about our services

Who do we share this information with?

We may share information you provide with other agencies involved in providing services to you, if you have agreed to this contractually or if we have to do so legally. The information we share will only be the minimum amount necessary so that we can provide our services.

Furniturelink will retain your details for statistical use and may share it with local authorities, e.g. Surrey County Council. It will not be shared with any other 3rd parties.

We will never pass your contact details on to salespeople, or to private organisations.

We may also reveal your personal information to:

We often have to provide information to other agencies for statistical research. However, when we do this we make the information anonymous first. This means it doesn’t include anything that could be used to identify you – such as your name and address – unless you have given us your permission to share that information.

How do we keep information and who is responsible for it?

We hold the information confidentially on secure computer networks, We may also hold information in secure manual filing systems.

We keep your personal information only for as long as required to operate the service in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure that it is disposed of in a secure manner.

Your personal information rights

You have the right to:

  1. Ask if we hold personal information about you
  2. Ask what we use the information for
  3. Receive a copy of the information we hold
  4. Know whether we reveal your personal information to other people or organisations
  5. Ask us to correct any incorrect data we hold

Under the Data Protection Act 1998 you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. You also have the right to request us to erase your personal information, request us to restrict our processing of your personal information or to object to our processing of your personal information.

How to access your personal information?                                   

To access your personal information you will need to complete a Subject Access Request Form (available on request, call 01483 506504). This form will give us enough information to confirm your identity and any other details that may help us to find your information.

We will aim to respond to all requests for personal information within 40 days of receiving your request.

To request form please email

Your privacy when using our websites

Our websites are provided to support the services we provide as a local Charity.

The services and links from our websites

Any links to third party web service providers from our websites will be made clear.

 Automatic collection of information

We do not automatically log personal data nor do we link information automatically logged by other means (such as cookies) with personal information about specific individuals.

Privacy compliance

We are voluntarily committed to a self-assessment procedure subject to independent supervision by the Information Commissioner’s Office.

You can also get more information on data protection legislation from:

The Office of the Information Commissioner
Wycliffe House
Water Lane

Tel: 01625 545 745
Information Commissioner’s Office